Bad service. Slow. Pathetic. Here with a friend, been to banks that do coin counting for free to deposit. Instead, here's some rolls, "have fun."
And, I'm sorry, but at least at the Winder, Georgia location, YOU GUYS REALLY SUCK!
Sorry, but I had to get that off my chest!
Bank of America has terrible customer service. Winder Branch is a mess, you could get kids out of daycare to do a better job. I have learned they have a new bank manager Joel. I have met him and he appears to be a nice man committed to fixing the problems at this branch. I will give him a chance to clean up the mess and restore some sense of customer service. Let me be clear, some of the staff are very nice, helpful and work hard. However they get no support from the company they work for.
Where do I start? My two month old business account gets hacked, starting with Google Wallet, (don't have one, never will) Groupon (never used it, never will) and a bank in Germany, (not me),poor customer service, let us make you an appointment, so you can come back and wait again! This bank needs more employees! ! Someone shut off my below balance notifications, (why would I do that) seems like a bank scheme, that way if you are not getting notifications, you don't know, and maybe you over draw. Banks make money on fees! ! How convenient. I would urge everyone to go back to using cash, IT CAN'T BE HACKED, OR SKIMMED! !! So sick of all banks.
First off, they closed the drive through at me location and put in ATMs. THEN they started firing the tellers, replacing them with...more ATMs! Why would anyone replace nearly all the tellers with ATMs? Especially when you consider that we are now having to trust our financial matters to a machine. The two tellers they have left are rude, cold and bitter people who have no business being in a customer service role! Additionally, the bank opens at 9 and closes at four. How do they ever keep such a tough schedule?!
It's scary what banking has become. And BOA is leading the charge!
I had an appointment with the branch manager Joel for Saturday at 9 a.m in the morning. I was at another location the Friday before that set the appointment for me where Joel was explained my situation by the Athens location for over an Hour. Joel assured me and the Athens location that he could handle my needs and outlined what I needed to bring to complete my transaction. Once I arrived, I was greeted by Joel who was checking people in as they entered. When I stated why I was there, he did not remember anything to the point I had to ask if there were to Joels that worked there. There was not. He then told me that he would be with me in a few moments, 30 minutes later a lady names Eva was available to assist me. This is where the frustration really kicked in. She would not hear me out, she kept interrupting me, and telling me " you are not listening to me". I was trying to deposit a very large check that was made out to myself and my father( which was with me), there only solution was to open a NEW account, in which I did not want to so because I already have several accounts. They are more concerned with opening new accounts to meet quotas rather than doing what is best and easiest for their clients. The kicker is that Eva had to keep going to talk to Joel for advice and he would not step in and talk to me. I have to decided to close all my accounts with BOA, which I closed one while I was there and the teller who cashed out the account was even rude. Not to mention they called the police in because as a from of I.D I gave them my concealed carry permit.
Bank Of America Financial Center is a US Bank based in Winder, Georgia. Bank Of America Financial Center is located at 102 N Broad St, Winder, GA 30680, USA.
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